Q & A
Your Orders and How We Ship
WHAT ARE SHIPPING COSTS?
Shipping is FREE for Orders Over $90
Shipping Is $19.99, Orders Below $90
Chicken Eggs are $35 Shipping included
When you place an order AND USING PASTURE POINTS. Your order minus the pasture points must exceed $90, to receive FREE SHIPPING.
ALL PREVIOUS ACCRUED POINTS FROM ORDERS INCLUDED THE $19.99 SHIPPING.
WHAT DAYS DO YOU SHIP?
Monday And Tuesday Of Each Week, unless It's A Holiday
Is There A Deadline To Place My Order For Same Week Delivery?
Tuesday 6 Am EST For Same Week Delivery.
Depending on the distance, shipments will go 1-3 days UPS Ground or UPS Air
We Do NOT Ship To P.O. Boxes.
If You Put An Incorrect Address, UPS Charges May Apply. Double Check Your Address and Correct It In Your Account Immediately. Remember your account may populate with a previous saved address, double check shipping and billing!
We CAN NOT change your billing address as it is connected to your credit card and we do not have access to that. Everything is encrypted.
If you need to change your delivery address, contact us immediately before it ships, call us ASAP 239-776-9054. If It goes out with the wrong address, you are responsible for all costs associated with the re-shipment. We will not refund your order.
What If I Want To Add To My Order After It Is Purchased?
We do not add to orders after the order is made.
How Do I Cancel My Order?
You Must Call Us Or Email Us Immediately To Cancel Your Order Before The Order Has Been Shipped. If It Has been prepped or boxed and on the pallet to ship, there is a 20% restocking fee. If the product has shipped, there is no refund.
How do I get on the Pasture Points Reward Program?
Before you order, make sure you sign up by clicking on the red tab at the bottom right of the page that says Pasture Points Rewards. If you are shopping by phone, click on the little red purse.
Do you take orders over the phone?
We prefer you us our website, but we do over the phone orders on a selective basis. After you order, you must click on the link in your email and pay for your order immediately to ensure you get the product as requested. The order will not be shipped if the invoice is not paid for. We can not guarantee product if the order has not been paid.
How do you butcher, package and send the meat?
We do EVERYTHING on our farm. Our Animals never leave our farm. We Are USDA Inspected. Our meats are harvested, butchered and cryovaced in approximately 1 lb packages and flash frozen. When ordered, your meat ships frozen, in a 100% recyclable silver bag, with plenty dry ice.
Can I specify how I want my meat packaged or thickness?
We make every effort to keep the butchering process as smooth, with minimal mistakes, so we keep a standard cut and thickness. We are not a specialty butcher shop.
If the product is SOLD OUT, can I get ALERTS when the product is back in stock?
YES! We have just added this feature to our products! Just subscribe for ALERTS by email or text message. Your email is not sold or given to a third party, it is strictly for Circle C Farm Alerts.
How Long Will It Take For By Meats To Get To Me? Will It Go Ground Or Air?
Ship Time Is Based On The State. We Ship Ups 2 Day Air To Most States And Ups Ground For Close Deliveries. Shipments Go Out Monday And Tuesday. An Email Will Be Sent To You Confirming Shipping Details, Including Whether It Is Coming By Ground Or Air With Tracking Number.
When Do I Get A Tracking Number?
You Get A Tracking Number When Ups Scans Your Package When They Pick It Up From Our Farm In The Late Afternoon. The Information Will Be In Your Shipping Email. Ups Can Deliver As Late As 830 Pm.
What If I Didn't Get An Email?
Check Your Spam Or Junk Box. You Can Also Go Log In To Your Account At Www.Circlecfarmfl.Com And Check Status Of Your Order. Or If That Didn't Work Call Us 239-776-9054
UPS Hasn't Sent My Tracking Number?
Be Patient. Ups Picks Up Late In The Day At Our Farm Between 4-6 Pm. Your Tracking Will Only Come When Ups Scans The Box And Not Before. Check Your Spam Or Junk Email.
I Didn't Get My Package?
Please sign up for UPS my choice shipping at www.ups.com
There Are Times Ups Is Delayed. Sometimes Ups Drops As Late As 830 PM, Check Your Account To Track Your Package. Log On Www.Circlecfarmfl.Com
I Didn't Set Up An Account?
Do That Now! www.circlecfarmfl.com and Click ACCOUNT.
What Happens If My Order Is Missing A Product OR I Got The Wrong Product?
We will credit you the specific amount of the product paid for with a code to be used on your next purchase. Your code does not expire, but it is a one time code. The code can not be used with another discount.
We Reserve The Right
Not to ship to any customer for any reason, at any time.