Q & A
Your Orders and How We Ship
WHAT ARE SHIPPING COSTS?
Shipping is FREE for Orders Over $75
Shipping Is $19.99, Orders Below $75
WHAT DAYS DO YOU SHIP?
Monday And Tuesday Of Each Week, unless It's A Holiday
Is There A Deadline To Place My Order For Same Week Delivery?
Tuesday 6 Am EST For Same Week Delivery.
Depending on the distance, shipments will go 1-3 days UPS Ground or UPS Air
We Do NOT Ship To P.O. Boxes.
If You Put An Incorrect Address, UPS Charges May Apply. Double Check Your Address and Correct It In Your Account Immediately. Remember your account may populate with a previous saved address, double check shipping and billing!
We CAN NOT change your billing address as it is connected to your credit card and we do not have access to that. Everything is encrypted.
If you need to change your delivery address immediately before it ships, call us ASAP 239-776-9054.
What If I Want To Add To My Order After It Is Purchased?
If You Want To Add To Your Order, It Must Be Done Before Monday Morning Or If Your Box Has Not Been Sealed And Set On The Pallet For Delivery.
How Do I Cancel My Order?
You Must Call Us Or Email Us Immediatly To Cancel Your Order Before The Order Has Been Shipped. If It Has Shipped, There Is No Refund.
How do I get on the Pasture Points Reward Program?
Before you order, make sure you sign up by clicking on the red tab at the bottom right of the page that says Pasture Points Rewards. If you are shopping by phone, click on the little red purse.
Do you take orders over the phone?
Yes. If it is something that is needed, we will help you order over the phone and invoice you. You must click the link in your email and pay for your order immediately in order to ensure you get the product as requested. The order will not be shipped if the invoice is not paid for.
How do you butcher, package and send the meat?
We do EVERYTHING on our farm. Our Animals never leave our farm. We Are USDA Inspected. Our meats are harvested, butchered and cryovaced in approximately 1 lb packages and flash frozen. When ordered, your meat ships frozen, in a 100% recyclable silver bag, with plenty dry ice.
Can I specify how I want my meat packaged or thickness?
We make every effort to keep the butchering process as smooth, with minimal mistakes, so we keep a standard cut and thickness.
If the product is SOLD OUT, can I get ALERTS when the product is back in stock?
YES! We have just added this feature to our products! Just subscribe for ALERTS by email or text message. Your email is not sold or given to a third party, it is strictly for Circle C Farm Alerts.
Do you have automatic shipping?
WE DO! We now offer a feature that allows you to be invoice every week, monthly or you can customize your frequency of the product as well as change the items in your subscription at any time. This is not an automatic charge to your card. If you don't pay the invoice that comes in your email, you will not be charged, but remember you will not be shipped either. So make sure you click and pay. This allows you the freedom to accept the purchase and not be surprised when it is charged to your account and you realize you didn't want or need that order at that time.
How Long Will It Take To Get To Me? Will It Go Ground Or Air?
Ship Time Is Based On The State. We Ship Ups 2 Day Air To Most States And Ups Ground For Close Deliveries. Shipments Go Out Monday And Tuesday. An Email Will Be Sent To You Confirming Shipping Details, Including Whether It Is Coming By Ground Or Air With Tracking Number.
When Do I Get A Tracking Number?
You Get A Tracking Number When Ups Scans Your Package When They Pick It Up From Our Farm In The Late Afternoon. The Information Will Be In Your Shipping Email. Ups Can Deliver As Late As 830 Pm.
What If I Didn't Get An Email?
Check Your Spam Or Junk Box. You Can Also Go Log In To Your Account At Www.Circlecfarmfl.Com And Check Status Of Your Order. Or If That Didn't Work Call Us 239-776-9054
UPS Hasn't Sent My Tracking Number?
Be Patient. Ups Picks Up Late In The Day At Our Farm Between 4-6 Pm. Your Tracking Will Only Come When Ups Scans The Box And Not Before. Check Your Spam Or Junk Email.
I Didn't Get My Package?
There Are Times Ups Is Delayed. Sometimes Ups Drops As Late As 830 PM, Check Your Account To Track Your Package. Log On Www.Circlecfarmfl.Com
I Didn't Set Up An Account?
Do That Now! www.circlecfarmfl.com and Click ACCOUNT.
We Reserve The Right
Not to ship To any customer for any reason, at any time.