All "Coolers of Love" ™ ship from our farm in Felda, FL directly to you via UPS.
Our meat is carefully packed in our recyclable cooler with dry ice, which is designed for this purpose. On the way to you, your meats are likely to come into contact with the dry ice, resulting in tiny holes in the packaging. Take the meat package out of the freezer and put it back into a plastic bag or wrap with aluminum foil, whichever you are most comfortable using.
Just quick reminder, when thawing or defrosting any meat, always place it on a plate or in a bowl in refrigerator for the entire thawing process.
Our goal is always to have our meats arrive to you frozen solid. Depending on time in transit, meats may arrive completely frozen, partially frozen / thawed or even refrigerator cold. That's more rare, but may happen on occasion. As long as refrigerator cold to frozen there's no food safety issue. You are good to go.
Simply put meats straight into your freezer and prepare when you're ready for them as you normally would. There's no need to panic and cook all the meats up immediately.
There's no food quality issue that will occur as a result of this either.
We put the maximum amount of dry ice allowable as per FAA Regulations and UPS depending on mode of transportation whether by air or ground.
We recognize that some individuals have histamine concerns or issues relative to transportation temperatures. We do the best that we can to get the meat to you frozen solid, however we cannot control things beyond our control. Please place meats into the freezer immediately upon arrival.
For anyone who would like, there is always available an upgrade option to overnight shipping via UPS.
If you would like to do that, please put a note in the Special Instructions box prior to checking out and we will invoice you separately for the upgraded expense for the overnight to your area. The cost or amount of the upgrade for overnight service will very depending on your geographic location.