Circle C Farm FAQ’s
These are questions most people have asked.
Is your farm latex and PBA free?
Is your farm organic?
We “exceed" organic standards. The name Organic is a business to make money off farms who have to pay thousands of dollars a year to have that name stamped on packages. To be certified “organic”, farms only has to be 95% compliant to be organic and label as such. Circle C Farm is 100% pesticide and fertilizer free. Our animals provide everything for regeneration of the land.
What do you feed your chickens, ducks, hens and pigs?
Our pastured poultry, hens and pigs are fed organic white rice with some organic brown rice and milo as well as all the grass, seeds, bugs and worms they find on the pasture.
What do you feed your cows and lambs?
100% Grass Fed and 100% grass finished. THAT’S IT!
Do you vaccinate or use antibiotics on any of your animals?
NO! There is no need to.
Do you deliver nationwide?
Yes we do. We deliver our meats, honeys, butters, ½ and whole cows and our world-famous eggs all over the US, including Alaska and Hawaii.
What is the cutoff to receive orders each week?
For same week delivery, you must order by Tuesday 6 AM EST.
Do you offer farm pickup?
No. We are a federally inspected USDA facility and closed to the public.
Do you offer tours?
Yes, we do offer tours in December, January, February, and March.
Do you ship with ice bags, ice or dry ice?
We ship with dry ice in 100% recyclable insulated silver coolers and must follow FAA guidelines regulating dry ice amounts for air deliveries. We will get your meats to your doorstep refrigerator cold to frozen.
What if I receive my box and all the dry ice is gone?
Dry ice can evaporate in transit. If the meat is refrigerator cold to frozen it is food safe and you can put it in the freezer.
How do I discard the dry ice?
Discard the dry ice by letting it dissipate in the sink or put it outside away from children and pets, so they do not touch it. Dry ice is (-78.5 degrees C). It will burn your hands, so carry by the plastic bag top or use a glove.
What happens if my package has a nick, is cut or has air in it?
Meats leave our farm completely cryovact. Nicks can occur during transport by a bone in cut of meat or the dry ice rubbing up against it allowing air to come in. Items shift during transport. There is nothing wrong with the meat and the meat is safe for consumption. You can put it in an extra freezer bag and place it in the freezer.
I ordered the same meat and they are different colors. What happened?
We don’t color, dye, provide food to the animals that dye the meat, bleach or gas our meats. Animals meat color will be different based on what the animal is eating more or less of. At Circle C Farm, all the animals grow naturally on pasture 24/7/365. Another reason for the color difference may happen when the meat is cryovaced. Air may get in the bag and darken the meat. There is nothing wrong with the meat. Brown meat is not bad meat!
My meat defrosted in the refrigerator and juice leaked all over my refrigerator. Is it bad?
No. Meat has natural juices and a pin hole may happen. Always put your frozen meats on a plate or in a bowl when defrosting in the refrigerator.
What if I decide I want to cancel my order?
Call 239-776-9054. If an order has been packed and is on the pallet for UPS pick up, there is no refund. We will not refund your package if it is in transit.
Do you guarantee delivery with UPS within a certain amount of days?
No. We are at the mercy of UPS. There is no need to call UPS, they will only tell you what you know. They read from the same tracking screen you are looking at. Email us or call us.
Do you ship to a P.O. Box?
No. If your order goes out with the wrong address, you are responsible for all costs associated with the re-shipment. We will not refund your order.
Can I make changes to my purchase after I have already ordered? No. Once an order has processed, no additions or deletions can be made. This causes confusion and possibly shipping mistakes. You can place a new order or you can wait to place a future order.
How Do I Cancel My Order? You Must email and call us. If your order has shipped, there is no refund. Email: email@example.com or Phone: 239-776-9054
How do I get on the Pasture Points Reward Program? Click on the red tab at the bottom left of the page that says Rewards. If you are shopping by phone, click on the little red purse.
Do you take orders over the phone? We prefer you use our website, but we do phone orders on a selective basis.
How do you butcher, package and send the meat? Our meats are harvested, butchered and cryovaced in approximately 1 lb. packages and flash frozen. Your meats arrive refrigerator cold to frozen, in a 100% recyclable silver cooler, with dry ice.
Can I specify how I want my meat packaged or thickness? We are a small but mighty team so we do not specialty butcher.
If the product is SOLD OUT, how can I get ALERTS? Use the Notify Button by clicking on the picture of the product, clicking notify and getting either a text or email alert.
How long will it take for my meats to arrive? We ship Monday and Tuesday of each week. Florida usually is 1 day, all others States are 2-3 days. We ship VIA UPS (we do not and will not use any other carrier).
When do I get a tracking number? When we create the label. Then UPS scans your order at the HUB. UPS scans your box either late at night or very early AM, so be patient.
UPS Hasn't Sent My Tracking Number? Check junk mail or spam or email us at firstname.lastname@example.org
I Didn't Get My Package? Call immediately 239-776-9054 or email us: email@example.com
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