Refund policy
CIRCLE C FARM FINAL SALE, REFUND, REPLACEMENT, PRODUCT INVENTORY POLICY
SATISFACTION GUARANTEE
Every fulfillment step of your order is carefully completed by hand to ensure your order will arrive at your doorstep just the way you ordered it. However, in the unusual event you are not satisfied with your order, we will gladly discuss that with you regarding resolving the issue / concern and or the possibility of a refund or replacement of your item or order depending on the circumstances.
If something is 'weird' or there was an issue with or in the shipping process from us to you, PLEASE email or call us, we are always more than happy to figure that out or resolve anything we need to with you.
ALL SALES ARE FINAL
In the current world that we are all navigating, there are many reasons that have placed us in the position in which ALL SALES ARE FINAL from our farm.
Please know that our meats are of top quality and if prepared correctly (using cooking techniques as recommended by us) then the culinary experience should also be top notch and one that you will want and desire to replicate over and over with our meats.
On a very rare occasion, if there is an issue with our meat that has nothing to do with the way in which it is prepared / cooked that might need addressing, then we are open to assisting however we can.
It has been our experience that this happens rarely, if it should, we will happily work with you as per below for a refund or a replacement, this will be at our discretion.
Please note that cooking techniques, personal flavor profile, experience with a particular cut of meat, and or anything like that is entirely subjective and we will NOT be Refunding or Replacing at our expense as a result of poor or incorrect cooking techniques or one’s personal life experience that makes them an ‘expert’ at cooking but renders the meats inedible, unpleasant or ‘I just didn’t like the way it tasted’, b/c of a cooking or preparation error or personal preference to a flavor profile that was not as ‘expected.’
I am trying to be as tactful as I can here… Being a bit more direct… if you cannot cook it or you messed up, that is on you, not on our meats or us as a farm.
Please don't call the farm and tell me/us that our meat is 'bad' if you know you cooked it incorrectly, please don't ask for us to replace it or for a refund, that's simply not fair to us as a farm.
But, if you want to call us, we'd be more than happy to help with any cooking technique questions before OR after, that is never a problem. We want you to have the best experience possible! We
have LOTS of recipes and cooking tip on our website to help you out!
REFUNDS AND REPLACEMENTS, Shipping Issues, Errors or Damages
In order to be eligible for a refund or replacement order as a result of shipping, we ask that you follow the steps below so that we may remain in compliance with our Hazard Analysis & Critical Control Points (HAACP) Plan:
- Notify Circle C Farm within 24 hours of product delivery that there is an with your item or order delivery via email, text or call to 239-776-9054.
- Email / text with pictures of the damaged shipping box, and or product, specifically the label so that we can see which product it is along with the date on the label, as appropriate depending on situation to:
orders@circlecfarmfl.com or text 239-776-9054
- Keep all products refrigerated or frozen as appropriate depending on situation until we can get with you to work with you to get the situation resolved.
Especially if this was an issue that resulted from shipping, we’ll need this information so that we can file a claim with UPS. On occasion, UPS will investigate and sometimes, depending on the scenario, they will actually send someone out to investigate and or call you for information / verification of the situation.
Please save or keep the shipping box, especially if there was a damaged box upon delivery, they ask us for ‘proof of damages’ and if they come out, then you will have it. Should the damages caused in transit create a situation that is smelly or not pleasant (cooler that arrives ripped up and liquid coming out of it, then please take a short video and or pictures as evidence, this way you can discard the packaging and not need to hold on to the nasty cooler or box.
- We appreciate any assistance on this, as we are finding it extremely difficult to be reimbursed and that causes our small farm additional product and financial losses, ones that don’t get made up, so any video / pictures are extremely helpful for us.
Thank you in advance for understanding and for any help with this.
If coolers arrive damaged, please check all product ASAP upon receipt, this way we can coordinate with you for the claim and replacement of your order.
PRODUCT INVENTORY
Circle C Farm strives to maintain our website with the most up to date and accurate information as possible. However, in some instances, the product you order may be out of stock. In this rare situation, you will be notified via email, text or a phone call prior to your order being shipped.
You will have the following options:
- Cancel the order completely for full refund prior to shipping
- Cancel only the unavailable portion of your order prior to shipping
- Substitute an available / similar product prior to shipping
- Delay your shipment until the product becomes available
CONTACT INFORMATION
Circle C Farm 239-776-9054, M-F 9-4 EST
Thank you for being part of the Circle C Farm Family
Farmer Nicole and Farmer Manny