📦 What if I didn't receive my package?
Call immediately at 239-776-9054 or email firstname.lastname@example.org with your order/cart number in the subject line. We'll work with you to sort out any issues.
📦 What happens if my package has a nick, is cut, or has air in it?
During transport, nicks or pinholes can occur, allowing air to enter the package. Items can also shift during transport. However, there's nothing wrong with the meat and it's safe for consumption. You can put it in an extra freezer bag and place it in the freezer.
🥩 I ordered the same meat, but they are different colors. What happened?
At Circle C Farm, we don't color, dye, bleach, or gas our meats. The color of the meat may differ depending on what the animal is eating more or less of. Additionally, air may darken the meat when it's cryovaced. However, there's nothing wrong with the meat, and brown meat is not bad meat.
🧊 My meat defrosted in the refrigerator and juice leaked all over. Is it bad?
No, meat has natural juices, and a pinhole may happen. Always put your frozen meats on a plate or in a bowl when defrosting in the refrigerator.
❓ What if there's a problem with my order?
Take pictures of the meat and all four sides of the box. Throw what you can in the freezer, email us or call us immediately. We take no responsibility after the package has been in your possession for more than 24 hours, but we'll do our best to answer your questions and help you out. It's a team effort!